About Our Process – How We Work with Your Home or Business
From the time of our initial contact with you through project completion, we will communicate with transparency, respect, and care, because that’s just the way our company rolls. Not just one of us. But all of our team. It’s a core value and people find this incredibly reassuring. Whether we’re working with a Residential Solar Installation or Commercial Solar Installation, here’s a sense of how we work with you:
After you make the commitment to going with Cedar Creek Energy, there’s a few different things that are going to happen. One of our project managers is going to reach out to you. They are going to get some information from you, and gather utility bills, things of that nature. Just have a general conversation with you about your project. Find out if there’s any specific details that you want, or needs that you may have. Whether that be staging equipment on your site, doing things of that nature.
The next step in our process is our project management and our design teams will go, we will do all of our in house engineering, we’ll pull all of our permitting, we’ll submit any required applications with the utility company, rebates sent if you’re doing a lighting project. And we work on behalf of you with the utility companies to make sure that all the boxes are being checked, the T’s are being crossed, the I’s are being dotted.
Once we’re done with that portion of our work, the project manager will reach back out to you, the customer, they’ll schedule a time to make sure that you’re on board with what’s going on. How we’re going to do our work, where we’re going to do our work, the color of things that we’re going to use for example. Where conduits get run. Do you want your conduit painted? Things like that. We really work with you as a customer to make sure that you’re getting what you want. You’re making an investment and we’re happy to be apart of that investment. We want to make sure that expectations up front are being met, and that we as installers, are respectful of your business and what you’ve got going on to not affect your day to day operation.
Next step in that is our construction crews come out to site, we follow through with our plan. We install the projects and we provide updates throughout the process to you as the owner. Letting you know what’s going on, where it’s at. We do final inspections, and then typically on a solar project, after a final inspection is done, there’s going to be a slight delay. That delay comes from the fact that once that final is completed, we have to send a bunch of paper work into the utility companies, and they need to process that, generate their interconnection contracts, and just make sure that everything is in place.
Meters will then get ordered by the utility company. We will come out and we’ll install them. We’ll commission your system, make sure that everything is operating as advertised, provide customer training, close out documents, engineering documents, and then we at Cedar Creek Energy will continue to monitor your system through our own end department.